Consumer protection

Of the policies pursued by the European Union, the consumer protection is getting an ever-growing emphasis and accordingly, the Hungarian legal provisions have changed to a large extent.

The changed legal environment poses new challenges for the companies engaged in commercial activities; they must have up-to-date information regarding issues on consumer protection.

Our office intends to satisfy this need; we support the economic activities of our Clients by giving rapid replies to questions arising daily in connection with consumer protection regulations, in particular product liability, warranty, customer complaints, thereby promoting the satisfaction of their customers. Within the framework of providing complex counselling services, we provide assistance in drawing up and reviewing general contract terms and conditions, customer information, guarantee certificates, sample minutes.

We have significant experience in representing our Clients in proceedings initiated by the consumer protection authority and before arbitration boards.